I personally hate phone calls and therefore never pick up any calls. To make matters worse, they would appear to not know their own rules very well, for instance I was told that “Access to work can provide support for customers for 20% of their hours per week”, yet this rule applies to job aides and not support workers. This was exceptionally stressful, as someone who doesn’t know their rules well, I didn’t understand that they had mixed up the type of support that I was requesting. Luckily, Disability Arts Online (DAO), the charity supporting me with my application, knew this straight away and were able to draft a response for me to send to them. I can’t say it was the most supportive process to go through.
It makes me appreciate why people don’t apply to the grant. Or why many people perhaps get refused it, or are told they aren’t eligible for what they are entitled to – but they don’t know it.
I did receive the funding in the end, and for th